Operator saw complaints rise from 0.14 to 0.20 complaints per thousand customers as mobile complaints rose for first time in a year
Vodafone has been named as the most complained about mobile operator for the fourth quarter in a row as Ofcom unveiled its industry complaint figures for Q3.
Vodafone saw 20 complaints for every 100,000 customers it has during the three months ending September 30, up from 14 complaints in the previous quarter.
The only other mobile provider to see its number of complaints grow during the three months spell was EE, who received nine complaints per 100,000 customers, up from eight in Q2. It has now regained its spot as the second most complained about network, after performing better than Talk Mobile in the previous two quarters.
Talk Mobile halved its number of complaints to six per 100,000 customers, the same as Virgin Mobile who’s figure fell from eight per 100,000.
Tesco Mobile retained top spot for the seventh consecutive quarter with just one complaint per 100,00o customers, beating O2 and Three who both scored slightly worse on the previous quarter (both four per 100,000 as opposed to three in Q2).
original article Mobile News Online
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